What happens if a package is damaged or leaks during transport?

• A. Ignore until arrival.
• B. Only the carrier must be informed.
• C. Refrigerate and continue.
• D. It must be set aside, repackaged or disposed of according to regulations; the shipper and carrier must be informed and the incident documented.

Answer: (D)

Damaged or leaking packages pose a real safety risk, so the proper response is to set the package aside and handle it strictly according to the applicable regulatory rules. This means repackaging or disposing of the contents under the approved procedures, ensuring correct containment, labeling, and waste handling. Both the shipper and the carrier must be informed so they can coordinate the response, isolate the package, and take any required actions with authorities or safety personnel. The incident should be documented with details such as what was found, where and when it occurred, and what steps were taken. This approach protects people, property, and the environment and keeps the process compliant and traceable. Ignoring the issue, continuing to transport, or handling it without proper notifications or documented procedures does not address the risk and could lead to greater danger.